Shipping Policy

Shipping and Delivery Policy

1. Delivery Timelines

We strive to deliver your chocolates fresh and on time! Below are our estimated delivery times:

Standard Orders: 3-7 business days

Bulk & Customized Orders: 7-14 business days (depending on quantity and customization)

Note: Delivery timelines may vary during peak seasons or unforeseen delays.

2. Shipping Charges

Standard Shipping: Currently we are offering free shipping over all order placed through website.

Bulk/Corporate Orders: Shipping cost depends on order size and location.

3. Delivery Locations

We currently deliver across India. For special requests or international shipping inquiries, please contact us via Email or Instagram DM

4. Order Processing

Orders are processed within 5-6 Hours of placement.

Once dispatched, you’ll receive an order tracking link via email/SMS.

5. Damages & Missing Orders

If your order arrives damaged, incorrect, or is missing, please email us within 12 hours of delivery, along with pictures.

6. Tracking Your Order

Once shipped, a tracking number will be sent via email/SMS. You can track your order using the link provided.

For further shipping inquiries, contact us at thesweetsurpriseee@gmail.com